Roundtable -- What Works & What Doesn't in a Self Service Model

Submitted By: kbreighn
Lead Presenter: Kim S. Breighner
Scheduled For: Tuesday @ 10:00 AM in Water Oaks III
Session Type: Other
Preferred Paper Track: Regular (non peer-reviewed) Paper Track

Abstract:

At Gettysburg, most of the stations in our Digital Center are self service. These services include scanning, media conversion, media duplication, printing posters, downloading from digital cameras, and reserving AV equipment. The first year was a little bumpy, but now most things are running fairly well. Of course, a very important part of this is the ongoing problem of training the student workers on all the equipment and keeping on top of them to make sure the proper procedures are always followed; that is, if they don't show up late or have to leave early or not show up at all! That's always fun! I would just love to sit down with anyone from another institution that deals with this in anyway and talk about our experiences; good and bad. I think we can all learn so much from each other.